Refund & Return Policy

Last Updated: August 2026

At PitchCreed, we are committed to providing high-quality football jerseys and a great shopping experience for every customer.

If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

We accept return requests within 28 days after delivery.

To be eligible for a return, your item must meet the following requirements:

  • The item must be unused, unworn, and unwashed.
  • The product must remain in its original condition.
  • All original tags, packaging, and accessories must be included.
  • The return request must be submitted within 28 days from the delivery date.

Items that do not meet these requirements may not be accepted for return.

2. Customized Products

Customized jerseys are made specifically according to your personal selections, including:

  • Player name printing
  • Jersey number printing
  • Custom patches
  • Other personalized details

Due to the personalized nature of these products, customized items cannot be returned or refunded unless there is a confirmed manufacturing defect or quality issue.

Please carefully review your customization details before submitting your order.

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized jerseys with personal names, numbers, or patches
  • Items that have been worn, washed, altered, or damaged
  • Items without original tags or packaging
  • Returns submitted after the 28-day return period
  • Items returned without prior approval

4. Return Request Process

To request a return, please contact our customer support team before sending your item back.

Please provide:

  • Order number
  • Email address used for the purchase
  • Reason for the return
  • Photos of the item (if applicable)

Contact us at:

Email: support@pitchcreed.com

Our team will review your request and provide return instructions if your request is approved.

Please do not send items back before receiving return authorization.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is related to a confirmed product defect.

We recommend using a trackable shipping method when returning your order.

PitchCreed is not responsible for packages lost or damaged during the return shipping process.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the refund status.

If your return is approved:

  • Refunds will be issued to the original payment method.
  • Refund processing will begin within 5-10 business days after approval.
  • The actual time for funds to appear may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless otherwise required by applicable laws.

7. Damaged or Defective Products

If your order arrives with a manufacturing defect or quality issue, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos or videos showing the problem

Our team will review the information and determine the appropriate solution.

8. Order Cancellation

Orders may only be canceled within a limited period after purchase and before processing or customization begins.

Once your order has entered production, customization, or fulfillment, cancellation may no longer be possible.

9. Contact Us

If you have any questions regarding refunds or returns, please contact us:

PitchCreed Customer Support

Email: support@pitchcreed.com